As a total plastic & mould solution supplier, TX has established good relationships with hot runner, steel and other components suppliers. In the past 20 years, we enjoyed very nice cooperation. As a result, we can get the necessary raw material and components for mold building with the fast delivery time, optimal cost and guaranteed quality. The suppliers in long-term cooperation with us include but not limited to below brands.
Before mold shipping, TX will send customer a user’s manual to explain all the detail of the mold, including final mold drawing, mold trial report, injection parameter, maintenance instruction and all other necessary info. If you need TX to attend T1 in customer factory, TX can arrange it to train your operator until customer can well use the mold and smoothly produce parts.
90% of TX customers comes from Europe, US and Mexico. To serve these customer & potential customers better, we’ve established a full overseas after-sales service system. Up to now, we’ve fixed service representative in UK, US and Mexico. They’re not only good at communication, but also professional on plastic & mold technology. To contact our overseas after-sales representatives, please contact our headquarter first, because it would save much time to trace the project history detail and then arrange corresponding people to answer your questions or solve your problems.
Not every defective component has to be replaced with an entirely new one. Often repairing is sufficient to eliminate traces of wear and tear and to completely restore function. Our repair specialists are familiar with mould components (not only TX ones) and well know what to do and what is feasible. If you need to do engineering change on mold, TX also can serve for you from drawing change to mold modification.
In the process of mold design and building, we’ll analyze the component breaking possibility. If find components easy to break, we’ll make some spare parts for you, including standard parts and specific parts. TX will be responsibility for our mold quality. Once quality problem happens, you can choose to ask for a replaceable spare part or let our overseas service people repaired it.